You need to turn on 2-step verification for Gmail and then create an app password that Office 365 will use with your Gmail address to make the connection to Office 365. This is required to migrate your @thecrowncollege.com Gmail to Office 365.
Enable your Gmail to be connected by Office 365
To use an app password with Gmail, you have to first turn on 2-step verification, and then obtain the app password. Follow both sections below to complete this task.
To turn on 2-step verification
Sign in to your Gmail account
Select Google apps > My Account.
On the My Account page choose Sign-in & security.
Under the Password & sign-in method, choose the arrow next to the 2-Step verification, and provide your password if asked.
On the Signing in with 2-step verification page, choose Start setup.
Re-enter your password if asked, and in the Set up your phone step, enter or verify your cell phone. On the next step enter the verification number sent to your cell phone and choose Verify.
In the Trust this computer step choose Next, and in the Turn on 2-step verification step choose Confirm.
To create an app password
Sign in to your Gmail account
Select Google apps > My Account.
On the My Account page choose Sign-in & security.
Under the Password & sign-in method, choose the arrow next to the App passwords, and provide your password if asked.
On the App passwords page, in the Select app drop-down choose Other (custom name).
Type in a name, for example: Office 365 then click GENERATE.
Copy the app password under Your app password for your device. Note: The spaces in the password are only there to make the code readable. When you paste the password into a message the space won't be there.
Respond to your support ticket email and paste this 16 digit password in it. Once the IT office has this information, your old email will be transferred to your new account.
