The Crown College IT Support Site

Printing 4

• Printing to the Student Services Xerox 7125 Printer
• Xerox printer is repeating text or images next to desired output (ghosting or shadowing)
• Install Konica-Minolta Printers on Personally Owned Computer
• Install Xerox Printers on Personally Owned Computer

Miscellaneous 2

• Can't remember my account names and passwords
• How to request IT technical support

Wireless Network 2

• Access CC-Faculty wireless network without signing in
• Fix Apple device connects to wrong wireless network constantly

ShoreTel Phone System 1

• Voicemail User Guide

General 8

• Why Office 365? (3 minute video)
• OneDrive file storage - Keep your files safe!
• How to setup your Office 365 account
• Setup mail forwarding on your old Crown College Google Gmail account
• Change the order of your tiles on the Office 365 app launcher

View all 8

Desktop/laptop setup and issues 2

• Add Office 365 account to built-in Mac applications (Mail/Calendar/Notes/Reminders/Contacts)
• How to locate and install the Office applications on a computer

Mobile device setup and issues 3

• Set up Office apps and email on Android
• Set up Office apps and email on iOS devices
• Add Crown College calendar to iOS/Android devices

Mail / Outlook support 4

• What is Focused Inbox and how to turn it off
• Using contacts in Outlook (includes contact lists for personal use)
• Opening shared, room, equipment and other users mailboxes
• Migrate Google Gmail Contacts to Office 365

Groups 1

• Delete files from a group

Accounts 1

• Setup a new Google Apps Account

Calendar 1

• Add the Crown College organizational (not personal) calendar to the Google Calendar service

Network Resources 2

• Connect to file server using a Crown College owned desktop PC
• Connect to file server using a personally owned laptop or any Mac